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DFWROS featured in the Dallas Morning News
Our Story

A Decade of Service
& Impact

Founded in 2016 by a mother who refused to let her neighbors go hungry. Today we serve thousands of refugee families across Dallas-Fort Worth.

Est. March 2016 1,000+ Families Served
Community volunteers serving refugee families
Our Mission

Serving with Dignity

DFW Refugee Outreach Services walks alongside refugee and immigrant families — providing not just food and resources, but genuine community. Every family deserves a fresh start with their dignity intact.

From our food pantry to ESL classes, driving lessons, and case management, every program is built around one question: what does this family need to thrive?

"We don't just provide services. We walk alongside families until they're standing on their own."

Rooted in faith and driven by compassion, we serve all people — regardless of background, language, or nationality — with equal welcome and love.

2016
Our Roots

How It Began

The Spark

It started with one family

In March 2016, Zeenat Khan met a refugee mother in her Dallas neighborhood — newly arrived, no English, no network. She showed up to help.

What began as one family quickly grew. Word spread. More families came. Volunteers showed up. A vision took shape — that no refugee family in DFW should face their first months in America alone.

With no grant funding and no office, just a community willing to show up, DFW Refugee Outreach Services was born from the conviction that ordinary people can do extraordinary things together.

The Growth

A movement took shape

By 2018, we served hundreds of families a month. Volunteers came from mosques, churches, and universities across DFW — united by a shared commitment to their neighbors.

Case management, ESL classes, driving courses, and employment support had been running since our earliest years. In 2021, Hope Kitchen joined them — launched to empower refugee women, giving them independence, purpose, and a path to self-sufficiency.

Today, DFWROS serves thousands of refugee and immigrant families. We're a registered 501(c)(3) and home to hundreds of weekly volunteers. The same commitment is still at the center.

1,000+ Families Served
120K+ Meals Distributed
10 Years of Service
5 Core Programs
The People Behind It All

Our Team

A dedicated group of staff, volunteers, and community leaders committed to serving with excellence and love.

Zeenat Khan
Zeenat Khan
Founder
Hanfa Merchant
Hanfa Merchant
Director
Maliha H
Maliha H
Director
Safa Merchant
Safa Merchant
Director
Hiba Tanvir
Hiba Tanvir
Director
Narmeen Mushtaq
Narmeen Mushtaq
Director
What Drives Us

Our Values

Dignity First

Every person we serve is worthy of respect and humanity — regardless of status, background, or circumstance. We never reduce a family to their need.

Community-Centered

We sit with families in hard moments, listen before we act, and let their lived experience shape every program and partnership.

Faith-Inspired Action

"Whoever relieves a believer's distress of the distressful aspects of this world, Allah will rescue them from a difficulty on the Day of Judgement." — Sahih Muslim

In the Community

Our Collaborations

Organizations and institutions we've worked alongside in service of refugee families across Dallas-Fort Worth.

Dallas ISD
International Rescue Committee
North Texas Food Bank
Catholic Charities Dallas
Parkland Health
Metrocrest Services
Mosaic Family Services
Dallas City of Learning
UNHCR
TexasWorks
Islamic Relief
UNT MSA
IR UTD
Welcome.us
Transparency & Trust

Verified & Accountable

A 501(c)(3) nonprofit, Zakat-verified by Islamic scholars, and open-book with every donor.

Candid Platinum Transparency 2026 Charity Navigator Three-Star Rating
Zakat-Eligible
Scholar-verified
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