About DFW Refugee Outreach Services | Refugee Nonprofit Dallas, TX Since 2016
Our Story

About DFWROS

Founded in March 2016 by Zeenat Khan, DFWROS began as a one-on-one mentorship effort — meeting refugee families at their doors and walking with them as they built new lives in DFW.

Mission & Vision

Our Mission

What We Do

To empower refugee and immigrant families in the Dallas-Fort Worth metroplex through holistic services that promote dignity, self-sufficiency, and community belonging.

Our Vision

What We Believe Is Possible

A DFW where every refugee family has the support, resources, and community they need to build a thriving new life.

It Started With One Family.

It started with one family who needed help. A refugee mother, newly arrived in Dallas, didn't know where to begin — no English, no network, no clear path forward. Zeenat Khan showed up.

What began as a single visit became a weekly commitment. Word spread. More families came. Volunteers showed up. One family became ten, then a hundred, then a full community of support.

Case management, ESL classes, driving courses, and employment support had been running since our earliest years. In 2021, Hope Kitchen joined them — launched to empower refugee women, giving them independence, purpose, and a path to self-sufficiency.

Today we are a 501(c)(3) nonprofit serving over 1,000 refugee and immigrant families — rooted in faith, committed to dignity, and open to everyone.

2020
Programs Take Root
Weekly food distributions launch in northeast Dallas, reaching refugee families cut off from services during COVID-19. The informal mentorship of 2016 grows into structured programs.
2021
Hope Kitchen Launched
In 2021, Hope Kitchen was launched to empower refugee women — giving them independence, purpose, and a path to self-sufficiency.
2022
Case Management Program
Formal intake, benefits navigation, and family support services begin — meeting families where they are and walking with them.
2023
Employment Pathways & ESL
Job readiness workshops, ESL classes, and employer partnerships launch, helping families build long-term self-sufficiency.
2024
4,000+ Families Served
DFWROS crosses a major milestone, reaching thousands of refugee and immigrant families across the metroplex through all programs.
2026
Expanding to Fort Worth
A new chapter: bringing DFWROS services to underserved refugee communities in Tarrant County and the western metroplex.

Our Core Values

These values are not aspirations — they are the daily commitments that shape how we work, how we listen, and how we serve.

Dignity

Every person we serve is worthy of respect and humanity — regardless of status, background, or circumstance.

Compassion

We sit with families in hard moments, listen before we act, and let their needs shape our work.

Accountability

We are responsible to the families we serve, to our donors and partners, and to the communities that trust us. We operate with transparency and care.

Inclusivity

Our doors are open to every family — across faith, culture, language, and nationality. We celebrate diversity and build belonging for all.

Empowerment

We walk alongside families on the path to self-sufficiency — offering tools, connections, and encouragement so they can lead their own flourishing lives.

Faith-Inspired Action

"Whoever relieves a believer's distress of the distressful aspects of this world, Allah will rescue them from a difficulty on the Day of Judgement." — Sahih Muslim

Our Team

A dedicated group of staff, volunteers, and community leaders committed to serving with excellence and love.

Zeenat Khan

Zeenat Khan

Founder
Hanfa Merchant

Hanfa Merchant

Director
Maliha H

Maliha H

Director
Safa Merchant

Safa Merchant

Director
Hiba Tanvir

Hiba Tanvir

Director
Narmeen Mushtaq

Narmeen Mushtaq

Director
Join Our Team as a Volunteer →

The Impact of Your Support

1,000+
Refugee & Immigrant Families Served
120,000+
Meals & Food Packages Distributed
10+
Years Serving DFW Refugee Families
95%
of Every Dollar Goes Directly to Programs

Statistics reflect cumulative program data since 2016.

Our Collaborations

Organizations and institutions we've worked alongside in service of refugee families across Dallas-Fort Worth.

Dallas ISD
International Rescue Committee
North Texas Food Bank
Catholic Charities Dallas
Parkland Health
Metrocrest Services
Mosaic Family Services
Dallas City of Learning
UNHCR
TexasWorks
Islamic Relief
UNT MSA
IR UTD
Welcome.us

Stories of Hope

Behind every statistic is a person — a family with a name, a story, and a future. Here are a few of the lives you help change.

"
🇸🇴

"When we first arrived, we didn't know where to find food or help. DFWROS welcomed us without questions — taught me English, helped me find a job, and my children are in school. We are building a life here."

Fadumo A.
Somalia → Dallas, TX
ESL • Employment • Food Assistance
"
🇦🇫

"After everything our family went through, we needed more than food — we needed people who cared. Our case manager helped us with benefits, finding an apartment, and my son joined their after-school program. I don't have words for what that means."

Ahmad K.
Afghanistan → Garland, TX
Case Management • Education • Food
"
🇸🇾

"I had skills but didn't know how to present myself in America. DFWROS helped me write my resume, practice interviews, and connected me to an employer. I'm now full-time employed and volunteer here every Saturday."

Bilal M.
Syria → Irving, TX
Employment Pathways • Community
Transparency & Trust

Verified & Accountable

A 501(c)(3) nonprofit, Zakat-verified by Islamic scholars, and open-book with every donor.

Candid Platinum Transparency 2026 Charity Navigator Three-Star Rating
Zakat-Eligible
Scholar-verified